ACCESSIBILITY

At Mercure Newcastle Airport, we believe every guest deserves a comfortable, welcoming, and seamless stay. Our team is committed to providing an inclusive experience, ensuring all guests can relax and enjoy their time with us.

Conveniently located just moments from Newcastle Airport, our modern hotel has been designed with accessibility and comfort in mind. Featuring accessible guest rooms, step-free access to key public areas, accessible parking, lifts to all accommodation levels, and supportive facilities, we cater to travellers with mobility needs, seniors, families, and anyone seeking a more convenient stay.

Whether you’re travelling for business, an early flight, or a relaxing getaway, Mercure Newcastle Airport combines contemporary comfort with practical accessibility features to help make your visit as smooth and enjoyable as possible. Below you’ll find an overview of the accessible facilities and services available throughout the hotel.

ACCESSIBLE ACCOMMODATION

The hotel offers 5 dedicated accessible guest rooms designed to provide comfort, safety, and ease of movement. Features include:

  • Step‑free access from the car park to all accessible rooms
  • Wider doorways suitable for mobility aids
  • Spacious layouts for manoeuvrability
  • Accessible bathroom design
  • Roll‑in, step-free or low‑threshold showers
  • Grab rails in bathrooms
  • Lowered fixtures and fittings for ease of reach

PARKING & ARRIVAL EXPERIENCE

  • Designated accessible parking spaces located close to hotel entrances
  • Step‑free & lift pathways from parking areas to reception
  • Drop‑off zone available at the main entrance
  • Assistance with luggage upon request

PUBLIC AREAS & FACILITIES

We’ve designed our shared spaces to be as accessible as possible:

  • Step‑free access to reception, lobby, and key public areas
  • Accessible routes to dining venues and meeting spaces
  • Accessible public restrooms

DINING ACCESSIBILITY

Mach one Restaurant and Bar includes:

  • Step‑free access
  • Flexible seating arrangements to accommodate mobility devices
  • Staff assistance available for menu reading or meal service

If you have dietary requirements or need additional support, simply let us know.

ASSISTANCE ANIMALS

Certified assistance animals are warmly welcomed throughout the hotel. We can provide water bowls and support with access routes as needed.

SUPPORT DURING YOUR STAY

Every guest’s needs are unique, and our team is here to help. The team at Mercure Newcastle Airport is available to assist with accessibility needs before and during your stay. Assistance includes:

  • Room selection based on accessibility requirements
  • Directions and navigation within the property
  • Assistance with luggage
  • Information about accessible local attractions
  • Additional equipment for your room
  • General support throughout your visit

PLANNING YOUR STAY

To ensure the best experience:

  • Contact the hotel prior to arrival to confirm accessibility needs
  • Request specific room features when booking
  • Advise of any additional requirements so the team can prepare

CONTACT US ABOUT ACCESSIBILITY

For specific accessibility requirements or to confirm room features, please contact the hotel directly.
Mercure Newcastle Airport
Phone: +61 2 4033 8900
Email: [email protected]
Address: 2 Williamtown Drive, 2318 Williamtown, Australia